RETURNS POLICY & PROCESS

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping. 
  • When trying on footwear, please take care not to mark the soles or damage the shoe box.
  • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted. 

Returns Process

Free Returns

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive at the HpsFashion partner boutique or brand it was ordered from no later than 7 days after your delivery date.

Cancelling an order

Depending on where you live, you can also choose to cancel your order Cancellation and Additional Charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to the HpsFsahion partner(s) you ordered from.

Be fast with cancelling after sending to productits not possible. Or the fee will be higher

Please view our Terms & Conditions for further information on cancelling an order under the CCRs or contact our Customer Service Advisors for assistance.